Terms And Conditions

1. Who we are

The Site is operated by Westbazaar Group FZE, a company registered in Dubai, United Arab Emirates. Our registered address is Business Centre, Sharjah Publishing City, Sharjah, UAE. In these Terms, "WestBazaar", "we", "us" and "our" mean Westbazaar Group FZE.

You can reach us at [email protected] or through the chat on the Site.

2. Using the Site

You must be at least 18 years old, or the age of majority where you live, to place an order.
You agree to give accurate, current and complete information, including your name, email, delivery address and any identification or tax number your country's customs requires.
You must not misuse the Site. That includes attempting fraud, interfering with its security or operation, using automated tools to scrape or copy its content, or using it for any unlawful purpose.

3. Accounts and guest checkout

You can shop as a guest or create an account using your email address or Google. You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use. We may suspend or close an account that breaches these Terms.

4. Products and information

Products are sourced from independent third-party suppliers and shipped to you directly from them. Delivery times and conditions therefore depend on the supplier and the carrier.
We try to describe products accurately. Images are for illustration, and colours or sizes may vary slightly from what you see on screen.
Availability depends on your delivery country. Some products or shipping options are not available in every country.
Stock is not reserved until your order has been reviewed and confirmed (see section 6).

5. Prices and currency

Prices are shown and charged in US dollars (USD). Your bank or card issuer may apply its own currency-conversion fees.
Prices can differ by delivery country, and they can change at any time before you place your order.
The total shown at checkout includes the item prices, the shipping you chose and any import charges we collect (see section 8). If a price changes while you are checking out, we will ask you to review your order before you pay.
If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you in full, even after it has been confirmed.

6. Orders

When you place an order, you are offering to buy the products in it. After your payment succeeds we send you an email confirming that we have received your order.
We review every paid order before it is sent to our supplier for fulfilment. We may decline or cancel an order, for example if the item is out of stock, the price was wrong, the address cannot be delivered to, or we suspect fraud. If we do, we will refund the full amount you paid.
Unpaid orders are not processed.
You can track your order using the link in your confirmation email.

7. Payment

Card and other payment methods

Card payments, and the other payment methods shown at checkout, are processed securely by our payment provider, Stripe. We do not see or store your full card details. Your payment is taken when you place your order.

Cryptocurrency

We accept the USDT and USDC stablecoins on the networks shown at checkout, processed by our crypto payment provider.
Crypto payments carry a processing surcharge, which is shown to you before you pay.
You must send the exact amount, on the selected network, within the payment window shown. Payments that arrive late, are short, or are sent on the wrong network may not be matched to your order automatically. If that happens, contact us.
Blockchain transactions cannot be reversed. You are responsible for sending funds to the correct address.

8. Shipping, customs and taxes

At checkout you choose a shipping option for each item. Each option shows its price, estimated delivery time and whether tracking is included. Delivery times are estimates, not guarantees.
Your delivery address must be written in English (Latin) characters. Some countries require extra information for customs, such as a personal ID or tax number.
European Union: for deliveries to EU countries, we collect import charges at checkout. They are shown as "Import charges" in your order total, and in most cases nothing more is due on delivery. Items with a higher value may still be subject to additional customs duties and taxes.
Other countries: unless a shipping option says VAT is included, import duties, taxes and customs fees may be charged by your country on delivery. You are responsible for paying them.
Ownership of, and risk in, the products pass to you on delivery.

9. Cancellations and refunds

To cancel an order, contact us as soon as possible. We can cancel orders that have not yet shipped. Once an order has shipped, it can no longer be cancelled.
Approved refunds are made to your original payment method.
Card and other Stripe payments are refunded through Stripe. The time it takes to reach your account depends on your bank or card issuer.
Cryptocurrency payments are refunded manually in the same stablecoin and on the same network you paid with, to a wallet address you confirm with us in writing. The crypto processing surcharge is refunded too. The blockchain network fee for sending the refund is deducted from the amount. We are not responsible for funds sent to an incorrect address you provide.

10. Marketing emails

We send you service emails about your orders, such as confirmations and tracking. We send marketing emails about offers and promotions only if you tick the marketing box at checkout. You can unsubscribe at any time using the link in any marketing email.

11. Reviews and content you submit

Signed-in customers can post product reviews, including photos. Reviews are checked before they are published, and we may decline or remove any review.
Reviews must be honest and based on your own experience. They must not contain unlawful, offensive, misleading or promotional content, personal data about others, or material you do not have the right to share.
By submitting a review, you give us a non-exclusive, royalty-free, worldwide licence to display it on the Site.
Product ratings shown on the Site may include ratings collected from our suppliers' sales channels.

12. Customer support and chat

Our chat is provided through a third-party support platform. Some replies may come from an automated AI assistant. A human team member can take over when needed. Do not share payment card numbers or passwords in the chat.

13. Intellectual property

The Site and its content, including the WestBazaar name, logo, design, text and graphics, belong to us or our licensors and are protected by law. You may not copy, reproduce or reuse them without our written permission, except to view the Site and shop for personal use.

14. Third-party services

The Site relies on third-party services such as payment processors, carriers and support tools. It may link to third-party websites. We are not responsible for third-party websites, and your use of them is governed by their own terms.

15. Limitation of liability

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, or any mandatory rights you have as a consumer.
Subject to that, we are not liable for indirect or consequential losses, or for loss of profit, business or data. Our total liability for any order is limited to the amount you paid for that order.
We are not liable for delays or failures caused by events beyond our reasonable control. These include carrier or customs delays, strikes, natural events, and outages of networks or third-party services.

16. Changes to these Terms

We may update these Terms from time to time. The version published on the Site when you place an order applies to that order. The "Last updated" date at the top shows when these Terms last changed.

17. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction over any dispute. If you are a consumer, you keep any mandatory protection given to you by the law of the country where you live, and you may also bring proceedings in its courts where that law allows.

If you have a complaint, please contact us first at [email protected]. We will try to resolve it quickly.

18. General

If any part of these Terms is found to be invalid, the rest remains in force. If we do not enforce a right straight away, we have not waived it. These Terms, together with our Privacy Policy, are the entire agreement between you and us about your use of the Site.

19. Contact

Westbazaar Group FZE, Business Centre, Sharjah Publishing City, Sharjah, United Arab Emirates. Email: [email protected].