Frequently Asked Questions

WestBazaar is a global online marketplace that gives shoppers direct access to millions of products across Fashion, Electronics, Home & Living, Beauty & Health and more. We deliver to customers in over 240 countries and territories, show shipping options for your destination in the cart, and support guest checkout, so you can order without creating an account.

WestBazaar is operated by Westbazaar Group FZE, a company registered in the Sharjah Publishing City Free Zone. Its registered address is Business Centre, Sharjah Publishing City, Sharjah, United Arab Emirates. For help with an order, contact our support team through the live chat widget on our website and have your order ID or tracking number ready.

WestBazaar is available in 11 languages: English, Arabic, German, Spanish, French, Italian, Dutch, Portuguese, Russian, Thai and Turkish. You can change your language at any time using the locale picker in the navigation bar at the top of every page, next to the search bar, and switch back whenever you like.

All prices on WestBazaar are displayed in US Dollars (USD). That includes product prices and shipping fees, which each shipping option lists in USD or as Free Shipping. You can pay by card through Stripe, or with USDT or USDC cryptocurrency on several blockchain networks, and you choose your payment method in the last step of checkout.

No. You can browse products, add items to your cart and complete a purchase as a guest using your email, name and delivery address. An account is optional but useful: it saves your addresses, keeps your order history in one place, syncs your cart across devices and lets you keep a wishlist of products.

The main login method is a magic link. Enter your email address and we send you a secure one-click login link, so no password is needed. If you have set a password, you can also log in with your email and password. If a magic link does not arrive, check your spam or junk folder first.

Click "Forgot Password?" on the login screen, enter your email address, and we will send you a reset link. Alternatively, use the magic link login method, which signs you in with a secure one-click link and does not need a password at all. Make sure you check the inbox of the email address you registered with.

When you are logged in, your cart is saved to your account and is available on any device. As a guest, your cart is stored in your browser for up to 7 days. For every item, the cart shows the shipping options for your country and automatically selects the best-value option, which you can change at any time.

Checkout has three steps. First, review the items in your cart and their shipping options. Second, enter or select your delivery address and recipient details. Third, choose card or cryptocurrency payment and complete the purchase. After payment you see a confirmation page with your order ID, and guest customers also receive a confirmation email.

Yes. Some countries require extra details for customs clearance. Argentina and Israel require a passport number, Saudi Arabia requires a National Address Code, and Brazil requires a CPF taxpayer number. These fields appear automatically in the checkout form when you select the destination country, so you only see what your country needs.

Shipping availability depends on the product and on which carriers serve your destination. When your cart loads, it checks which carriers can deliver each item to your country. If an item shows as unavailable in your cart, no shipping service currently covers that product for your country. You will see shipping availability when you add items to your cart.

WestBazaar accepts two kinds of payment. Card payments are processed securely by Stripe and cover credit and debit cards including Visa and Mastercard. Cryptocurrency payments are accepted in USDT and USDC on several blockchain networks. You choose your payment method in the last step of checkout, after confirming your delivery address.

We accept USDT and USDC on TRON (TRC20), BNB Smart Chain (BEP20), Polygon, Ethereum (ERC20), Arbitrum One, Avalanche-C, Solana, Base and Optimism. The networks offered vary by token. A processing fee applies to crypto payments and is shown clearly at checkout before you confirm, so you always see the full amount to send.

You have 60 minutes from the moment the crypto payment page is generated to complete your payment. If the timer expires before the payment is done, you will need to restart checkout. A processing fee applies to crypto payments, and it is displayed clearly at checkout before you confirm, so you see the full amount first.

Delivery time depends on the product, the shipping service you choose and your destination. Every shipping option in the cart shows an estimated delivery range, for example 15 to 25 business days. The actual delivery time depends on your destination, the carrier and customs processing, so the range is an estimate rather than a guaranteed date.

Many items have a free shipping option, clearly marked in your cart. Not every item or destination qualifies, so some items only have paid shipping to your country. Each shipping option lists its fee in US Dollars, or "Free Shipping", together with the carrier name, estimated delivery range, tracking and VAT details.

A shipping option marked VAT Included already contains Value Added Tax in its fee, so there is nothing more to pay on delivery. If you choose an option without VAT included, your local customs authority may charge import duties or taxes when the parcel arrives. The cart marks which services include VAT for every item.

The Best Value badge marks the shipping option our system has selected as the most cost-effective choice for that item and destination. It prioritises services that include VAT, to avoid surprise fees at delivery. The cart selects the best-value option automatically, but you can change the shipping option for any item at any time.

If you have an account, go to Account, then Orders, and open the order to see its status and tracking details. If you checked out as a guest, use the tracking link in your order confirmation email. Once the order ships, a tracking number appears on the tracking page, and you can check it on the carrier's website.

Order Received means your order was placed and payment is being verified. Order Packed means the order is confirmed and being prepared for shipment. Out for Delivery means it has shipped and is on its way to you. Delivered means the parcel has arrived. Your tracking page always shows the current status.

That is normal. A tracking number is only issued once your item has been dispatched by the carrier. While your order is in the Order Received or Order Packed stage, no tracking number exists yet. It appears automatically on your order tracking page as soon as the parcel ships, so check back after dispatch.

WestBazaar offers easy, hassle-free returns. If you need to return an item, contact our support team through the live chat widget on our website and the team will assist you with the return. You can reach support anytime through the chat. For the fastest help, have your order ID or tracking number ready when you start the conversation.

To request a refund, contact our support team through the live chat widget on our website. Refunds are processed back to your original payment method, the one you used when you placed the order. You can reach support anytime through the chat, and for the fastest help, have your order ID or tracking number ready.