Customized Black Off the Shoulder Straight Evening Dress Saudi Women Beading Strapless Velour Celebrity Dresses robes de soirée

This product is customized item, which is not eligible for return without reason.

Please kindly note this product is customized item, the return policy differs from that of regular products, it is not eligible for return without reason. Before making your purchase, we encourage you to contact with the seller for more details.

Q: What are the processing time and delivery time?

A: Usually, our processing time is about 7-15 days. Emergency orders can also be provided. The delivery time depends on the delivery

method you choose. The standard delivery time is 7-25 days, If you need it urgently,please choose fast delivery options such as DHL or

Fedex IP.

Q: Can I modify the original design or customized size and color ?

A: Of course, please contact the seller first. Then Send the link of the dress you wish to order.

Q: How can I customize the dress?

A: You can send us pictures of the dress you dream of If the materials are in stock, we will in form you of the price and then provide you with a payment link after you confirm.

Q: What should I do if there is a problem with this dress?

A: First of all, please contact us immediately to inform us of the situation, Do not open the dispute or leave feedback, We will do our best to help you solve this problem and provide you with a perfect solution.

Your satisfaction is of the most importance to us.

Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.

The buyer will be responsible for the shipping fees to return the items.

Dear, dresses by custom-made All of them by hand sewing and they need long time to transport, there maybe a little sequins/beading/crystal/feather/flowers fall off, it not belong to quality issues, please kind to understand it, we will do the best for you, we are sincerely hope you can love it, thank you so much!

1.Sizing or Fit Issues

As all of our dresses are hand-sewn and customer tailored, the finished gown may vary by approximately 1 inch in the specified measurements.

To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have questions, you can contact us directly.

2.Color Mismatch

Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.

3. Return Process

<1> Contact us within 7 days of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval.

<2> Once we approved your request, please send the item within 5 days.

<3> Refund will be returned to you by Aliexpress directly, below link will introduce:

http://activities.aliexpress.com/adcms/help-aliexpress-com/receive_refund.php