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Guarantee

Our store only offers brand new,high quality product.For all kinds of display as computer, phone,pad,please allow some acceptable difference between from products.

Shipping and Delivery

Any problem, please contact with our custmer service.We will help you at the first time.

Usually we will pack and sent within 2-6 working days.Delivery time depends on the location and couriers.We work with fast couriers to shorten the transit time. But it maybe delat by holidays and accidents.

Refund and Return

1.If there is any problem with the order, please sent our customer service at least 2 photos to show the problem clearly in 3 days. We will deal with it by refund and return policy.

2.All the items must be returned in original condition, otherwise we will refuse to refund.

3. If seller is not responsible for return, then the buyer is responsible for all charges occurred in returning process.

Feedback

Your satisfaction is our best glory. We sincerely hope you can leave us positive feedback including item as described, communication and shipping speed. We will try our best to meet your needs and solve any problems when you unsatisfied,Please let us know.We appreciate for your support and hope you enjoy shopping here.

FAQ:

1- When is the shipment after payment?

Usually orders processing time for 2 to 6 workdays. Don't accept the urgent orders, please place an order carefully.

2- Where i can trace my order?

You can track it by the website: https://global.cainiao.com/

3- About the color

There are some differences of the color due to the camera and type of different computer screen.

4- About the size

a- Please choose size according to foot length, (Don't choose size according to your country usual size !!!)

b-There will be 0-1.5 cm error of the manual messurement.

c- US size 10=CN size 270=Fit Foot length 27-27.5cm, 27-27.5CM means foot length only.

d- Foot length ≠ insole length ≠ outsole length.

5- About the small threads, stains, micro-color or micro-glue smell

Shoes with above problems are not belong to quality problems. Please don't open the dispute easily, If any, please contact us firstly, we will help you solve the problem asap. Thanks for your cooperation.

6- About the Drop shipping, Wholesale, Shipping to Guangzhou

We support above models, and we will not put any information about us on the package.

7- Why does it show that a refund is being processed after my order cancellation?

It means your refund is currently being processed for you. Normally, it takes about 3-20 working days to receive it in your bank account. Please wait patiently for the refund.

8- Our working time is from Monday to Friday (9:00 am-17:30 pm) (Except Legal Holidays)