Universal Learn Remote Control 2 in 1 IR Code Copy for TV VCR STB DVD DVB Box Easy to Use Controller for Elderly People

1. We only ship to confirmed order addresses . Your order address MUST MATCH your Shipping address.

2. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays.

Transit times may vary, particularly during the holiday season.

3. Usually it takes 2 weeks to 5 weeks for you to receive the product,  some countries are longer.

    If you select an economic shipping method, it is cheap but it is slow and cannot track.

    If you cannot receive the parcel in 60days, you can ask us to refund or send a new parcel again.

About Guarantee:

1. 12 MONTHS Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt).

2. Defective items MUST BE reported  within the warranty period . You must tell us what the defect is and give us your order number.

About Return/Refund:

1. If you don't receive the items in 60days,  you can ask us to refund or send you a new parcel.

2. If you receive a broken items, send us a photo, you will  receive full refund.

3. If the remote control cannot work for your device, send us a photo, you will receive full refund.

4. If the the product(s) is (are) not as advertised, send us a photo, you will receive full refund.

5.  If you find any problems, please contact us in 7days after you receive the items.

We will instruct you how to receive the refund or get a new replacement.

Feedback:

1. We maintain high standards of excellence and strive for 100% customer satisfaction!

2. We would like you contact us immediately BEFORE you give us neutral or negative feedback,

so that we can satisfactorily address your concerns

3.   Feedback is very important for us.   Please try to give us 5 stars if you are satisfied with our product.

Company introduction.